Customer Relationship Executive (Surveyor) - Branch Manado

Join BFI Finance Indonesia as a Customer Relationship Executive (Surveyor) in our Manado branch and become an integral part of our dynamic finance team. As a Customer Relationship Executive, you will be responsible for building and maintaining strong relationships with our clients while conducting field surveys to gather crucial data for our business decisions. This role offers a unique opportunity to leverage your surveying skills to drive customer satisfaction and enhance our financial services in Manado.

BFI Finance Indonesia is a leading financial institution committed to providing innovative and reliable financial solutions. Our Manado branch is at the heart of our operations in Sulawesi Utara, serving a diverse clientele with a range of financial products. As a Customer Relationship Executive, you will work closely with our branch manager and team to ensure that our clients receive the best possible service and support.

📋 Tanggung Jawab Pekerjaan

• Conduct field surveys to gather customer feedback and data on financial needs.
• Build and maintain strong relationships with clients through regular interactions and personalized service.
• Assist in the development and implementation of customer satisfaction surveys and feedback mechanisms.
• Collaborate with the branch team to identify and address customer concerns and issues.
• Provide regular reports on customer feedback and survey results to the branch manager and higher management.
• Participate in training and development programs to enhance your surveying and customer relationship skills.
• Stay updated on industry trends and best practices in customer relationship management and surveying.
• Contribute to the overall success of the branch by promoting our financial products and services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 2 years of experience in customer relationship management or surveying.
• Proficient in using survey tools and software such as SurveyMonkey, Google Forms, or similar.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with financial products and services.
• Fluency in both written and spoken Indonesian.
• Valid driver's license and reliable transportation for field surveys.

🛠️ Keahlian

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