Client Success Manager - Bangka Belitung

Digital Horizon Solutions · 📍 Pangkal Pinang · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 12.000.000 - Rp 20.000.000 per bulan

Join Digital Horizon Solutions as a Client Success Manager in the vibrant archipelago of Bangka Belitung! You’ll be the driving force behind long-term client satisfaction, fostering deep relationships and ensuring our SaaS solutions deliver unparalleled value. As a Client Success Manager, you’ll work closely with clients to understand their needs, identify opportunities for improvement, and drive adoption of our solutions. You’ll leverage your strong communication skills and deep industry knowledge to build trust and loyalty, ensuring our clients achieve their business goals.

Based in Pangkal Pinang, you’ll have the opportunity to make a tangible impact on the local business landscape. With a competitive salary of Rp 12.000.000 - Rp 20.000.000 per bulan, this is your chance to grow professionally while contributing to the success of a dynamic and innovative company.

📋 Tanggung Jawab Pekerjaan

Build and maintain strong relationships with clients to ensure long-term satisfaction and retention.
Identify opportunities for improvement and drive adoption of our SaaS solutions.
Work closely with cross-functional teams to ensure seamless delivery of our solutions.
Leverage your industry knowledge to provide valuable insights and recommendations to clients.
Monitor client satisfaction and proactively address any issues or concerns.
Collaborate with the sales team to ensure a smooth transition from onboarding to ongoing support.
Stay up-to-date with industry trends and best practices to ensure our solutions remain competitive.
Provide regular reports and updates to stakeholders on client success metrics.

🎓 Kualifikasi & Syarat

Bachelor’s degree in Business Administration, Marketing, or a related field.
Minimum 3 years of experience in client success, customer support, or a related role.
Proven track record of building and maintaining strong client relationships.
Excellent communication and interpersonal skills.
Strong industry knowledge and understanding of SaaS solutions.
Proficiency in using CRM tools such as Salesforce or HubSpot.
Ability to work well under pressure and manage multiple priorities.
Fluency in both English and Indonesian.