Lead Front Desk Receptionist

Smart Go Jaya · 📍 Sleman, DI Yogyakarta · Diposting 2026-10-13
FULL_TIME⭐ TERVERIFIKASI
Rp 17.000.000 – Rp 19.000.000 per month
Smart Go Jaya is seeking a highly organized and customer-focused Lead Front Desk Receptionist to join our team in Sleman, DI Yogyakarta. In this role, you will be the first point of contact for our guests and play a crucial part in ensuring their satisfaction and comfort during their stay. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work well under pressure.

📋 Tanggung Jawab Pekerjaan

Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.,Manage front desk operations, including check-ins, check-outs, and guest inquiries.,Handle reservations, cancellations, and modifications with professionalism and efficiency.,Coordinate with housekeeping, maintenance, and other departments to ensure smooth guest experiences.,Maintain accurate and up-to-date guest records and documentation.,Resolve guest complaints and concerns promptly and effectively.,Supervise and train junior receptionists to ensure high service standards.,Perform night audits to ensure accuracy in financial transactions.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality, Tourism, or a related field.,Minimum of 3 years of experience in front desk receptionist roles, with at least 1 year in a leadership position.,Excellent communication and interpersonal skills.,Strong organizational and multitasking abilities.,Proficiency in Indonesian and English languages.,Familiarity with hotel management software and systems.,Ability to work well under pressure and meet tight deadlines.,Valid SIM card and driving license (preferred).

🛠️ Keahlian

Customer serviceProblem-solvingTime managementTeam leadershipBasic computer skillsLanguage skills
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