Guest Relations & Sales Representative

Join Pacha Alpaca, a premier destination in the heart of Badung, Bali, as a Guest Relations & Sales Representative. In this pivotal role, you will be the first point of contact for our guests, ensuring they receive exceptional service and memorable experiences. Your responsibilities will include managing reservations, coordinating with housekeeping and other departments to ensure guest satisfaction, and promoting our unique offerings to both existing and potential guests. As part of our vibrant team, you will play a crucial role in enhancing our guests' stay and driving sales growth.

Pacha Alpaca is more than just a place to stay; it's a sanctuary where guests can unwind, explore, and connect with the rich culture of Bali. With a commitment to excellence, we strive to create a welcoming environment that leaves a lasting impression on every guest. If you are passionate about hospitality, have excellent communication skills, and are eager to contribute to a dynamic team, we invite you to be a part of our journey.

📋 Tanggung Jawab Pekerjaan

• Manage guest reservations and check-ins, ensuring a seamless and welcoming experience.
• Coordinate with housekeeping, dining, and other departments to meet guest needs and preferences.
• Promote our unique offerings, including our signature dining experiences and cultural activities, to both existing and potential guests.
• Provide exceptional customer service, addressing guest inquiries and concerns promptly and professionally.
• Assist in sales efforts, including package promotions and special event bookings.
• Maintain accurate and up-to-date guest records using our in-house Property Management System (PMS).
• Collaborate with the marketing team to enhance guest engagement and loyalty.
• Participate in team meetings and training sessions to continuously improve service standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in hospitality, guest relations, or sales, preferably in the tourism or hospitality industry.
• Proven ability to deliver exceptional customer service and build strong guest relationships.
• Excellent communication and interpersonal skills, with the ability to work well under pressure.
• Strong organizational skills and attention to detail.
• Fluency in English and Bahasa Indonesia, with the ability to communicate effectively in both languages.
• Knowledge of local tourism and hospitality trends is a plus.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Valid SIM card and willingness to work in Bali.

🛠️ Keahlian

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