Event Customer Experience Executive

Join the Financial Times and build a newsworthy career as an Event Customer Experience Executive. In this dynamic role, you will be the face of our brand, ensuring seamless and memorable experiences for attendees at our high-profile events. Based in the vibrant city of Denpasar, you'll have the opportunity to work in a fast-paced environment where your skills and passion for customer service will be put to the test.

As an Event Customer Experience Executive, you'll be responsible for delivering exceptional service and support to our event attendees. From greeting guests at the entrance to addressing any concerns during the event, your role is crucial in ensuring that every attendee leaves with a positive impression of our brand. You'll work closely with our event team to coordinate and execute various tasks, ensuring that everything runs smoothly and efficiently.

This is a fantastic opportunity to join a renowned media organization and grow your career in a supportive and collaborative environment. If you're passionate about creating memorable experiences and have a keen eye for detail, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome event attendees, ensuring they feel valued and appreciated.
• Provide excellent customer service by addressing any concerns or issues promptly and professionally.
• Assist with event setup and breakdown, ensuring all materials and equipment are in place and properly stored.
• Coordinate with event staff to ensure smooth and efficient operations during the event.
• Collect and manage attendee feedback to continuously improve our event experiences.
• Promote our brand and products to attendees, highlighting the value and benefits of our offerings.
• Assist with marketing and promotional activities to build excitement and anticipation for future events.
• Stay up-to-date with industry trends and best practices in customer experience and event management.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or event management.
• Excellent communication and interpersonal skills, with the ability to engage and connect with a diverse range of people.
• Strong organizational and multitasking skills, with the ability to work efficiently in a fast-paced environment.
• Proficiency in using Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Familiarity with event management software such as Eventbrite or Cvent is a plus.
• Ability to work well under pressure and adapt to changing circumstances.
• Passion for creating memorable experiences and a keen eye for detail.
• Ability to work well in a team and collaborate with colleagues to achieve common goals.

🛠️ Keahlian

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